Alienware Corp
Dell has failed to repair my computer for over one hundred and fourteen days
- 06-04-2010
- 20
On the 10th of February, my computer arrived for repair at Alienware's Miami address. I left them to their own devices for about two months, calling periodically and getting the same response that it was awaiting a replacement motherboard.
On the 13th of April I called Alienware support again, and Norman Sutherland advised that they could not replace the original motherboard, and were trying to find a suitable replacement. This was the last new update I received for my computer.
On the 21st of April I called once again to Alienware support and was advised that there was no update on the status, but Mr. Miguel Ortiz of the Critical Issues Team would be handling my case from here on out. Received a cover letter from him via email. This would be the first and only time I had contact from him.
After three weeks of calling Alienware support every other day spanning a range of the 17th of May until the 2nd of June, I recieved no further update save that Mr.
Company: Alienware Corp
Country: USA
State: Florida
City: Miami
Address: 14591 SW 120th Street
Phone: 8664425436480281
Site: alienware.com