Helpmedownload.com
Helpmedownload.com / Cancellled within 7 days, they tried to charge me $9.95 fee, I said "No." Asia

I expected that I would get music from them, I got downloads to get music, not sure what the difference is??? Anyhow, from the ads and from the website, I sure got the idea that I would be getting music forever, guess not. So, with my mistake I told them I wanted a refund. I did cancel within 7 days. They apologized and processed my cancellation.
I listened to what the customer rep did not say. He said "canceled, not refunded." I asked about my refund, he talked to his supervisor. They offered me many alternatives to change my account and then I would get most of my money back. I stuck to my story, I was canceling in the 7 days and wanted a complete refund. Their last offer was funny, they agreed I would get a complete refund and the processing fee was only $9.95. I told them I saw nothing in their website about a refund processing fee.
My poor rep, I am sure the supervisor was breathing down their neck to get some money out of me, but in the end the did agree to give me my total $57.78. Now the only thing is to process this, they say it will be 48 hours, then however long my bank takes to process it. Today is Tuesday morning, so I will be checking with my bank on Thursday, and if it isn't in process I will ask my bank to reverse the credit charge. I am expecting a confirmation email shortly.
I understand about making a living, but this company isn't about making anything, they are just offering to be tech support for downloads off the internet. I wish them luck, but they should market themselves better, they aren't about music, they are about tech support. I am sure they will do well, but not with me. The rep's were polite, but did take forever to say the simplest thing like "Please hold the line."
Thanks for reading

Company: Helpmedownload.com
Country: USA
Site: helpmedownload.com

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