America Online
Ripoff

Maybe some of you remember, last year, AOL began their infamous DSL program. As a member, I was promised by AOL that they would honor the "do not show pop-ups" scheme. But, what they didn't mention is that they would be bombarding their customers with a "pop-up" of their own for their new DSL program. I did not want it or need it, but each & every time I logged on, they sent me multiple pop-ups. I complained repeatedly, but got no response.

Since I was tired of their onslaught, I decided to go ahead & try their DSL. However, after thinking more about it, I went online & attempted to stop the order within 3 days. Their message said "it will be cancelled, " yet I received the equipment within a couple of weeks anyway.

So, I went ahead a attempted to set-up the system, but my Presario needed some more accessories in order to make it function properly. I did not sign up to spend more money.

However, due to previously incorrect billing on another incident, AOL owed me a refund, which is verifiable with documents. So, I held their DSL equipment until I received my credit due.

However, according to a very very lengthy statement on their site, "if the equipment is held for longer than 30 days, the customer will be billed $99, " the cost of the equipment. I became extremely irate when I became aware of this.

I have asked repeatedly for my full refund (they only refunded $50 of the $99 so far). This to me is a fraud. Since I have not gotten a response, I have filed complaints with the FTC, as well as, Atty Gen Lockyer (CA), & of course, my favorite website, The consumer complaints.com.

Company: America Online
Country: USA
State: Utah
City: OGDEN
Address: PO BOX 1559
Phone: 8662658550

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