Mediacom Internet Service
Slow On-Line Speed

Many weeks before I approached Mediacom via their email client service connect to protest about my slow online sites. They never replied. And so I named their Customer Support a week later plus they planned something visit throughout the week... They don;t have weekend support based on the respresentative. The support supplied was really respectful and suggested that there is nothing wrong with my wireless modem or pc or even the cables entering the home. He suggested this section of Sugar Grove includes a 90% utilization degree and decreases the web listed below developed rates between your hours of Midday and night. Consequently the gambling application and company application that my boy and that I utilize crash middle use and show issue with web connection. Support technology said nothing they are able to do until Mediacom provides gear to reduce the strain about the program. He suggested they did this in a regional city and support has much imporved. Nevertheless he suggested that I ought to obtain a lowered service-fee till it's set since Mediacom can't supply the decided service velocity ranges. Packages ought to be around 12Mbps and submissions around 1Mbps. Real rates are sporadic between 6-11 Mbps obtain and 0.9Mbps on post. And so I named nowadays to determine easily could possibly get a decrease service-fee because the support knocked my application twice today at nighttime. They suggested they have to deliver ANOTHER specialist out towards the home and appear in the support again! To be able to fulfill them I've to have a day-off from function given that they don't have weekend support. Obviously I'm ANNOYED! I shed $400 daily and also have to pay for Mediacom to supply substandard service.

Company: Mediacom Internet Service
Country: USA
State: Illinois
City: Sugar Grove

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