EFax
EFax poor customer service, unreasonable and expensive charges. Will not refund

I have been an eFax customer since 2003. Have not used theservice at least for the past 4 years. They would automatically charge mycredit card annually without any pre notification. On 11/18/10 when I got mycredit card statement, I noticed a charge for $139.95 for my yearlysubscription made by eFax on 11/9/10. Icalled eFax customer service immediately. Customer service was basically rudeand finally agreed to refund only $127.

Stating that I had called more then 7days after the charge was made and they are taking $12.95 for that. When I toldthem I received the credit card statement only on that day and came to knowabout the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating thesupervisor is very busy. Their website also does not list their leadership infoto complain
Basically here is a company at this digital age that is veryexpensive, very rude, zero customer service and looks at only swindlingcustomers money. Should stay away from company like this

Company: EFax
Country: USA
State: California
City: Los Angeles
Site: efax.com

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