Verizon
Internet Outage Before Grand Opening of Pet Grooming Store

My internet went down 2 days prior to my grand opening and the customer service rep said that the tech would be working on it the next day which was a Friday and also the first day of my grand opening at my store which is pet grooming and retail. I had events planned and was told it would be fixed before the afternoon. So when it was not fixed I called Verizon and the customer service rep said that they made a mistake on the ticket and had to resubmit the ticket. I was then told that I would have to wait until Monday and that there was nothing they could do. I explained that I needed this fixed and that it was my grand opening and that I would be unable to process credit cards with out internet service. I asked if I could talk to a supervisor to see if something could be done. I was put on hold for a long time then when the rep came back he said they are busy and are just passing the message along that it would be Monday before anything could be done. I was told that business have top priority and that they should have fixed it asap business have top priority and this was on Monday after my internet was fixed. Also the managers that stopped by said if the tech is doing his job you should receive a follow up call. It never came. This is a horrible way to treat customers not to mention the lost of sales.

Company: Verizon
Country: USA

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