Verizon
Bad service

Saturday (5 Feb 11) morning when I needed to complete some work-related tasks on my personal computer, I was unable to connect to the Internet. Because not being able to connect is an on-going issue in our apartment complex, I thought that the issue would be resolved within a few short hours and so I kept trying to connect throughout the day. Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told that a technician would be able to come out on Monday. I related that because I needed to complete my work immediately that I needed a tech right away so she connected me to the tech office. The tech office related that the earliest they could assist me was Monday. Because I was unable to make arrangements to take time off from work on Monday and because Verizon techs do not make house calls when customers are available (evenings) I decided to switch my service to Comcast - which I did. From Monday through Wednesday, I tried calling Verizon several times to cancel my service but was unable to for various reasons to include no customer service personnel available, computers down, busy, etc. I did make contact on Thursday and spoke with a Mr. Vaughn. I requested that my service be terminated immediately and billing retroactive to Saturday due to interrupted service. He obliged. He then related to me that because my service was interrupted, that he could offer me a $120 credit to be disbursed over the next twelve months at $10.00 per month if I would continue my service with them. When I said no, he related that I would be charged $50 for terminating my service early. I asked him why he could offer me the $120 but not the $50. He related that it was because my agreement term did not expire until May. I asked to speak with a supervisor - who of course, was not available. Mr. Vaughn related that a supervisor would call me back. When I asked how long it would take for them to call back he said, "sometime between 24 and 48 hours." I am quite convinced after reading others' comments about Verizon services that no one will call me back and that I will be charged the $50. My complaint is that Verizon is unable to provide me the service. If they can offer me the $120, why can't they offer me the $50? It doesn't make sense to me. Could someone please help me to get this issue resolved? Thanks.

Company: Verizon
Country: USA

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