Comcast
Internet Access Fails on Work Laptop After Moving Service

We have just moved our Cable internet service to a new location, 1.5 miles away from the old one. We also purchased your phone service and your tv service, and hopefully we're not going to have problems with them.

In the home office, my husband's internet connection works just fine on his laptop. It works on my desktop. I cannot get it to work on my laptop for my job, and I need it because I work from home three days per week.

I have called your service number repeatedly today. The only way I can reach an internet technician is by asking for help with the tv. Otherwise I get a message saying you're sorry, but you can't service my call, and check the Internet. (That has happened four times.) When I get a tv service person, that person routes me to a human being in the Internet services department. That was great... Except I got disconnected both times after about 10 minutes. Then I looked up customer service on the Internet and saw your reputation. I'm thinking we made a BIG mistake going with Comcast.

Company: Comcast
Country: USA

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