Sears.com
Customer Service

BEWARE if you order from Gift Registry! The gift recipient will see the prices on the packing slip, unless you select a option on the very last screen in tiny letters at the bottom of your confirmation page. If you miss it, you are out of luck. I missed it, and immediately called Customer Service. They insisted they could not change the order and they could not even CANCEL it! I escalated up two levels of supervisors and gave up. How ridiculous in this day and age of computers to 1) not be able to modify an order immediately after submission, and 2) not be able to cancel an order immediately after submission. I will never order anything from Sears again. See address in this entry for sending letters of complaint.

Company: Sears.com
Country: USA
State: Illinois
City: Hoffman Estates
Site: sears.com

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