Best Buy
Extended Warranty Purchase Refused After Salesman Promised 14 Day Window

On 11132009 I purchased a computer from Best Buy, the salesman Brndon Bayard, told me about the extended warranty, that I had 14 day from the date that I purchased the computer to apply the warranty, I did not have the money at the time and I was leaving to go off shore for 14 days, Brandon told me all I had to do is have someone come in with the receipt within the 14 days and they could purchase the extended warranty on the computer.

On 112209 my mon went to the store to add the warranty, the person behind the geek counter told her she had to have the computer. She asked to speak to the manager, the sales person called the store manager, with my mon standing right there told the manager that the computer needed to be there.

This shows me that the manager knows NOTHING about the extended warranty, neither did the person selling the computer. I am off shore way past the time of 14 days to acquire the warranty, so in other world I'm screwed by Best Buy!!!

Company: Best Buy
Country: USA
State: Louisiana
City: Lafayette

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