RB Balch & Associates
They work out of the owners house Charged $150 to check a box in Outllook

RB Balch is a PC support and repair company in Phoenix and it is run by a crazy lady that thinks she know everything and always over charges.

Had an issue with Outlook 2007 and the tech sat in my chair for almost an hour chit chatting with me and then let me know when he handed me the invoice that I owed him $150.

I then asked "what was the problem".
Reply "Oh, there was a check boxed unchecked so I checked it for you"

And that was 1 hour and $150?
Well, we have a minimum.

Then, stupid me asked about a laptop that I had and wanted it cleaned and reloaded. The tech says that the Crazy lady that runs the place will not allow rebuilds on computers more than 5 years old... Regardless of your wishes. She says that you cannot rebuild a PC or Laptop that is 5 years old because it won't work right.

I called a few other places and ended up getting 3 of my 5 year old plus systems rebuilt and they are working perfectly. When I asked about the "checkbox" in Outlook the NEW Tech said... WE DO NOT CHARGE for something less than a 15 minute fix.

I wasted $150 on RB Balch... Stay away from them as this lady has no clue what is going on in the world of PC repair and support.

Company: RB Balch & Associates
Country: USA
State: Arizona
City: Phoenix
Site: rbbalch.com

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