JustAnswer
Charged $38 on PayPal After Leaving Without Asking a Question

Beware! I contacted JustAnswer on Thursday (10/22/09), and apparently their amounts have changed. In the horror stories I am reading, some people paid $9 for advice, but today it is $28, $38 and $68. They tell you to pick an amount you believe is fair for your advice, and then they tell you that you do not have to pay if you are unhappy with the advice.

So I logged in and decided to be fair and elected to pay $38. To make a long story short, while trying to type my question I decided, based on the legal history of my case, that this was not the forum for me. So I apologized and said, "Sorry, but this is not the forum for me. I do not have a simple question. I am logging out. Have a nice day." That afternoon I received an email notice from PayPal with a receipt from JustAnswer for $38. They took my money even though I did not use their service! So what part of "even if you have a question and are unhappy or unsatisfied with the answer, you do not pay" did I miss? Not only did I not use their service, I never selected "satisfied" at the end to issue payment (if that is how it works). They just decided to rip people off and take their money for no service at all. I am livid.

I reported them to PayPal, who refunded my money. The Better Business Bureau reports that company as having an A rating, but when I tried to file a complaint there, it was way too complicated, so that explains their A rating. The user is locked out of the system, so their rating can never go down! Does the BBB have stock in JustAnswer? Weird!

Company: JustAnswer
Country: USA
State: California
Phone: 8885878220
Site: justanswer.com

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