Ibizwebsite
Ibizwebsite.com They wanted to charge a $75.00 - $150.00 restoration fee they never told me about

Internet & Web

Ibizwebsite had been hosting my website for about a year & a half. I was paying monthly and owed for two months hosting. I received calls saying my website would be disabled after 9/18/09 if I did'nt pay the balance. I called to pay the two months owed on 9/21/09 and at that time I was informed I would have to pay an additional $75.00 restoration fee. That was such a surprise because not once was I told about a restoration fee only that I needed to pay the two months owed. My problem was not the fee but not being told about the fee in advance. I finally got to talk to Andrew (supervisor). As he laughed he says "$75.00 thats all it should be $150.00". I asked him would'nt it have been more business like if you informed the customer in advance about these fees, his reply was "we assume your not going to be late so we don't tell you about the fees until you are late". After a back & forth conversation he tells me now I will need to pay my past due charges, the $75.00 restoration fee & 6 months hosting in advance. This phone call ended with me feeling frustrated & unappreciated. I understand I should'nt have been late but I would have like to have been told about any additional fees in advance. I think they come up with these fees on the fly.


Company: Ibizwebsite
Country: USA
State: Utah
City: Park City
Site: ibizwebsite.com
  <     >  

RELATED COMPLAINTS

Bill Me Later
Bill Me Laters false late charges - Bill me Late

HostNine Shared Hosting
Fake Practice-Standard Automatic Renewal

IBiz Website CO
I paid over 1k for a website and when I requested to have the files sent to me they declined and tried to charge me $150

SST Card Services
Dishonest and rude-ruined my credit

Ultra Body Fitness
Bad predatory and aggressive merchant practice

Fortune 500 Company
A total ripoff

Lendmark Financial Services
Same situation with payments

Chase Health Advance
Late Payment Fees

Applied Card
Rip off Charges Overlimit and Latepayment on disputed items

Coolhandle Hosting Company
Adam R Refused to refund my money although I have transferred my domains from their shared account. Had paid in advance but only been with them for 4 months and as such they owe me one year and 8 months w Los Angeles USA