Best Buy Stores (National Chain)
Geek Squad Damaged Hard Drive After Virus Removal Charge

I took my laptop in to have a virus removed. Their geek squad said I have over 400. I find that hard to believe, as I never go to chat rooms, and don't have children.

They supposedly removed the so called viruses and then proceeded to tell me my hard drive was broken and wanted to sell me another one. I said no.

I disputed the chg with Discover. Then BB said and provided documentation I had agreed to have this work done.

Granted, I agreed to have the virus removed, but not for them to damage my hard drive and put scratches and steal my cable.

I am still working with Discover to continue to dispute this.

I have many legal documents on the hd and am unable to get them off.

Now, the idiots at the geek squad said they could transfer the data for another 99 bucks, but if it is broken, what are going to do, transfer broken information to a clean hd? They are so stupid.

Company: Best Buy Stores (National Chain)
Country: USA
Site: bestbuy.com

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