Qwest/direct Tv
Qwest bundle price not honored and rebate and DVR fee dispute

In May I called Qwest to find out the special they had going for bundling my Internet Service with Direct TV. I spoke with Kevin Hansen. After discussing the service with DTV and the prices. I said I was interested in it. He told me that I could get Internet for $14.99 a month with the fist six months free, then thereafter the $14.99. I would get DTV for for $45.00 which included 1 regular received and $5.00 for the DVR. As I was already spending $36.99 a month for Internet Broadband and $43.07 for Charter TV Cable, this was a very good deal. I had him e-mail me the specifics so I would have it for my record.

There was nothing about getting my rebate from DTV myself or a $10.00 charge for the DVR programming. When I called Qwest and inquired about it, they didn't have any record of this order but the order of $36.99. Mo for internet like it was and around $72.00/mo for Direct TV which including the three movie channels. When I explained what was promised, they told me I had to apply for a credit from DTV of $21.00. For what I didn't really understand. I thought that this would straighten the problem and they would uphold the agreement between Kevin Hansen, their agent, and, myself. They said it would take 4-6 weeks to have the credit come thru.

The next month I get another bill for $72.?? And called them again. I spent 45 minutes on the phone being transferred from place to place without results. They were very rude and very stick it to you attitude. They said they were going to go back and listen the the many phone calls I had with Kevin Hansen, who personally called me. They said it would take two to three days. They called me back the next day and came up with they were going to credit me with approximately $250.00. When I asked what it broke down to, the person could not tell me. I said I needed someone with some authority and they gave me someone else who in return could not help me. They turned it over to the dispute department. They said that they could not find the telephone conversations. They said about only 80% of the calls were recorded. Funny how my phone calls didn't get recorded. If you want to get a good deal, but screwed, email kevin. Hansen@qwest.com.

I think that Qwest should be investigated and have to uphold their offers given by their agents representing them. Where I work, we have to back our word with actions, so should they. BEWARE it's not what — quot;What you see if what you get" It is "Buyer Beware"

Company: Qwest/direct Tv
Country: USA
State: Oregon
City: Pendleton

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