Circuit City - City Assure - GoToAssist
Need extended warranty information about my laptop, can't get thru to anyone on phone or on "live chat" on internet

I have a laptop with a cracked face plate on my HP Pavilion PC. I didn't drop it, so I have no idea why it's cracking. I bought the laptop at Circuit City and bought the super duper extended "cover anything" warranty. I've been on hold for City Assure.com for 1.5 hours. I also went online to their website for a "web chat" and have been there for the same amount of time.

On webchat, although I'll get a prompt that "I'm next in line" after a few seconds I get another prompt that says "there is 1 question ahead of you." this has been going on for the last 1/2 hour.

This is extremely frustrating and I just need to get my laptop fixed. No wonder Circuit City went out of business!

Any suggestions anyone?

Company: Circuit City - City Assure - GoToAssist
Country: USA
State: Florida
City: Tallahassee
Site: www.cityassure.com

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