Best Buy
Service plan hard drive repair refused unless computer sent away for weeks

In the past 18 months my organization has purchased 7 package computer systems, along with Lots of other stuff, from Best Buy Mobile. We have service plans on some of them.

One of the machines with a service plan has a bad hard drive. I took it in and was told that even though the hard drive is broken, it isn't broken enough to replace. My only option was to send the machine to Sony to try to find the problem. That would leave me without a computer for 2.5 weeks. I use my computer for work and that is unacceptable.

Best Buy is unwilling to help me and ready to lose a good customer over a 80-90 dollar hard drive. What a rip-off!

It wouldn't be so bad if I hadn't paid big bucks for the 3 yr service plan.

Company: Best Buy
Country: USA
State: Alabama
City: Mobile
Address: Airport Blvd.

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