Verizon
Customer Service

We got FIOS installed in February. The Internet, TV and phone all work fine. The customer service is another matter. I work for a major insurance company and the good news is that we would never treat our customers like this. We have been trying unsuccessfully to get our cable buried. When the technician came out to install, he ran a different cable to the other side of the house. Verizon can't seem to understand the reasoning behind why we need it buried. Weekly phone calls resulted in no service. We started calling every day now for the last few weeks. Still nothing. We were told Saturday. Then we were told that someone was here doing it today. Well, guess what? It's still not buried. I don't think it's a difficult request, but for some reason, it just can't be handled. We keep getting told to call back the next day if it hasn't been resolved. Well, I should start charging my hourly salary for all the time we're spending on the phone with them.

Company: Verizon
Country: USA
State: Virginia
City: Fredericksburg

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