Paypal Europe S.a.r. 1
Freeze account, stole money, rip off

I have been a member of Paypal for sometime and use ebay to sell bits and pieces from time to time, I am not a commercial seller i just sell stuff i buy on ebay and no longer use the items.

My trouble started when i opened a replacement paypal account with the intentions of closing the old one, i was waiting for buyers to complete payments in order to close the account.

I moved funds from my old account to my new account and then the wife told me she could do with some funds to pay for some items so i sent her a payment, no wrong doing just a simple transaction like paypal advertises.

The following morning i checked my account and found that paypal had froze all 3 accounts claiming suspicious activity had been picked up by their computer. I phoned paypal aand explained several times what i had done and was assured that the account limitations would be lifted if i could provide the following info. Reciepts, shipping, photo id, proof of existance ect ect.

I provided as much details as possible but could not provide shipping or reciepts for the transactions because the transactions in question where simply funds transfers no item/s involved.

Paypal don't seem to be able to understand this, I have tried and tried until i am really sick of trying to get through to them, but all i get is my accounts are frozen and the case is closed? My wifes account is now minus 13.00 because the funds i sent her have been reversed back to me, my new account has 12.00 in it and my old account now has 251.00 in it all frozen.

I have resolved everything they have asked for in my account including adding bank details, uploading photo id (passport) uploading proof of address (insurance document) these have been uploaded straight to them via the upload option on my paypal account, but they say they have not recieved them, 4 times i have done this now, i need help all i want is my funds to be released so i can withdraw to my bank account and be rid of them,

Is there anyone out there that can help FREE as i have no money.

Michael
Doncaster
United Kingdom

Company: Paypal Europe S.a.r. 1
Country: Luxembourg
State: Nationwide
Address: 5th Floor, 22-24 Boulevard Royal

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