PC Security Shield - Shield Deluxe 2009
Major Ripoff, poor customer service, do not reply to email

I purchased Shield Deluxe 2009 from PC Security Shield (PCSS). The first problem is the fact that this company states clearly that the price 'includes' a $20.00 rebate. No it doesn't! The $29.99 price for 3 computers is 'after' the rebate, which is a mail-in rebate! I have to print the rebate form and mail it in. I suddenly get this sinking feeling in my gut. My debit card is charged $49.99.

Immediately after the purchase, I downloaded the software, which took forever. Following the directions, I uninstalled my old anti-virus software and tried to install Shield Deluxe 2009 software. It would not install. I get every kind of error notification in the world. Most of which I have never seen. I get a message telling me that I have go to a specific website provided by PCSS to remove old anti-virus software that may still exist on my computer. I go to the site and it's another download to run the program. It finds nothing!

I decide to contact Support, which is supposed to be free. It's free alright, but only by email with a 72 hour response time. There's a forum for support. It won't open. If I want to contact someone in person, I have to pay for premium support. That feeling in my gut gets worse.

I refuse to pay for 'premium' support, so I send an email requesting a refund. I've never had this much trouble installing anti-virus software or any software for that matter. After sending the email to PCSS, I found AVG Internet Security, which I installed with absolutely no problems, so I knew PCSS's installation has some kind installation issue.

PCSS responded in 3 days... With a standard reply that included a ticket number for future replies concerning my support issue. As of today, no refund, no reply, so I send another email insisting on a refund.

Their refund policy is as state below:
Return Policy:
PCSecurityShield will accept returns for up to 30 days after day of receipt of good. Item must be in good shape and a restocking fee may be charged if there is damage. PC Security Shield will not reimburse for return shipping fees.

After 20 days PCSecurityShield will issue a store credit only less fees.

I never did get Shield Deluxe 2009 to install. Customer service is terrible. The price is misleading. It is my honest opinion that PCSS is a possible scam. Be careful!

Company: PC Security Shield - Shield Deluxe 2009
Country: USA
State: Florida
City: Boynton Beach
Site: www.pcsecurityshield.com

  <     >