EarthLink
Unauthorized billing

When I first initiated services through Earthlink for DSL service it was bad from the start. That should of been my sign. My account was billed before I even received my box and I was paying for service that I couldn't even access. After 12 months (found out later it was) my account was billed for 29.95 a ten dollar difference than what I agreed upon. I called and spoke to a"Johnnie" he told me that after a year it automatically cancels the special price of 19.95. I told "Johnnie" that you can't just deduct from my account with out notice of the price change. "Johnnie" told me that I should of called to renew my special price. I was never told that I was to renew or anything of the sort. Then in Feb of 09 I was doubled billed. When I called again to complain I spoke to a "Joy". She preceded to inform that because Feb. Was a short month the computer had thought it was another month and billed me twice. I was refunded the 19.95. Then in March of 09 my account once again was billed 29.95. I called again this time speaking to a "Jimmy" and he told me that I was billed the regular price since a year had gone by from my special price. I responded with how can that be I only spoke to "Johnnie 3 moths ago when he told me the same thing. I cancelled my services that day on March 29 of 09."Johnnie" told me it would post 7-10 business days. Well I call today April 15 of 09 and spoke to "Bobby" who informed that there was never a refund processed or requested. "Bobby" then hung up on me when I requested to speak to a supervisor. I called back and got "Joy" who informed that there was never any information noted on my account except that I terminated services. I demanded my money be deposited back into my account. "Joy" guaranteed and promised that I would have my refund this time in 7-10 business days. I asked "Joy" for their business license number she told me she didn't have it. I asked for the owner / operators name "Joy" refused to provide that, I asked for their business address. "Joy" refused to provide that. I informed "Joy" that unless the business is ran out of a house then yes she didn't have to provide it. "Joy" didn't have a response to that. Needless to say I was given yet again another confirmation number! I would like to know if anyone has started a class action lawsuit I sure would like to put them out of business.

Company: EarthLink
Country: USA
State: California
City: Sacramento

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