Comcast
SmartZone Email Down and Phone System Misroutes Internet Calls

The much touted "SmartZone" internet mail crashed today. Comcast email (out of Westchester, PA) flat out does not work. It is also impossible to get to it from Comcast.net. The (not so) "Smart"Zone simply does not work.

Tried to call Comcast Customer Service (sic). Their idiot phone system will not connect to the HiSpeed (sic) Internet department. It, without notice, simply goes to the TV department. In turn, they can't help you and tell you they will connect you to the correct department. No one EVER picks up. Tried this twice to confirm my suspicions.

Apparently, in an effort to cover up their inability to provide the services they promise, and charge so much for, they purposely redirect you to people that can not help and then to the black hole of "Hold" in the hopes you will go away.

If all the people who file complaints here (and elsewhere) would write their Representatives, we could re-regulate Comcast.

Remember, ISPs do not "own" the rights to provide services. They are rented from the real owners, the American people.

Considering the winds of change in Washington, now is the time to take back control of companies like Comcast.

Company: Comcast
Country: USA

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