Closeoutgenius
Unacceptable customer service including profanities

On march 4th I placed an order via a closeout genius website for a digital camera Canon EOS 50D (body only) priced at 409.00 - an unbelievably low price compared to other sellers. Later in the day I received an e-mail asking to confirm the purchase by phone.

After an hour of dialing and getting a busy signal I finally got a representative on the phone. After confirming my purchase i started asking questions about the camera to find out that a battery, battery charger and flash card are not included (totaling about 200.00),
which was not mentioned in the offer.

As i continued inquiring as to the other details of the offer, the representative first became rude and then simply hung up on me. I called back saying that i was unhappy with the customer service and that i want to cancel my order. First i was told that there is a 50% restocking charge. I questioned the validity of the restocking charge because the camera had not been shipped yet.

The representative's response was a stream of profanities screamed at me, after which he hung up on me again.

Company: Closeoutgenius
Country: USA
Phone: 18886543648
Site: www.slrgenius.com/products.aspdept_id=10008&product_id=10167

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