Network Solutions
Billing continued for months after cancelling service, no rebate

Opened account beginning of two months later requested service to be canceled. Billing continued regardless and I called on a regular basis to have it discontinued and a rebate issued. Every month they continued to bill me and I would have the same conversation with another individual promising to rectify the on going problem. Finally in December I had to cancel my credit card and have another issued as the only means of recourse. You can't tell me that dozens of customer service people could all be that incompetent. This leads me to believe that this method of deceptive practice is initiated on a higher level, or job training and placement at higher levels is severely lacking. Either way it is the responsibility of upper management to oversee all customer service interactions and justify customer satisfaction.

Company: Network Solutions
Country: USA
State: Nationwide
Site: www.networksolutions.com

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