MSN Internet Access
Charged contract payoff after unresolved connection problems

$400.00 rebate for 3 years. I paid MSN for 2 years @21.95 did not have a problem. Their tech. Support told me to download something do not remember what it was but it caused a problem with my connecting on line. I tried to resolve the issue for 2mo. MSN refunded 2mo.@21.95 to my credit card. Tried to resolve for another mo. They could not resolve it. Wasted hours of my time I told them to cancel my contract for no service they said i would not be charged for cancelling for a service they can, t provide.

Now they say its in the contract everyone has to pay their contract off plus penalties and their not responsible to provide us service. How can anyone charge you for a service they can, t provide and be legal to harass you and screw up our credit. Their needs to be laws for these internet companies seems they can do what ever they want. I even had a supervisor tell me I could finish my contract out if they could get me back on line. Well they could not get me back on line. But i still owe them they say.

Company: MSN Internet Access
Country: USA
State: Texas
City: Dallas
Address: MSN P.O. Box 847124
Phone: 18003865550

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