Comcast
Did not provide service promised and refused to refund money

Comcast installed high speed internet access 12/30. To date, 2/04, the service has worked intermittently for 1 week. When I contacted Comcast, they sent a technician who was barely able to form an intelligent sentence and after being unable to resolve the issue after 2 hours, simply drove off without speaking stating why. When I called Comcast to find out when the technician would return, they did not know.

When I asked them to resolve the issue, they put me on hold and hung up on me. When I called them back, they hung up on me again. I called a third time and asked them to refund me for the amount of time I did not receive service. The "service" rep refused and said he would charge me more if I tried to disconnect service. I explained I was not trying to disconnect, but wanted a refund for the three weeks in which I was unable to access the internet, or at least stop charging me until they could resolve the issue, he hung up!

At this point, I'm afraid my only recourse is legal action. Comcast refuses to fix the issue, refuses to refund me the money I paid for the service and will not put me in touch with a manager or even provide a full name for me to address the problem.

Company: Comcast
Country: USA
State: Tennessee
City: Memphis
Address: 6555 Quince Road
Phone: 9013651770

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