Netzero
Ripoff Westlake Village California

Dear usacomplaints.com
I used Netzero platinum services for many months and was pleased with the reasonably priced service they provided.
I cancelled Netzero service 3 months ago since going to cable service and was not billed for 2 months on Mastercard.

This month (Feb / 02) the charge was resumed. I sent EMail after talking to toll free customer service who said they were not authorized to credit the Mastercard for $9.95 platinum service which had been cancelled.
Apparently they thought I may not notice the billing and they would continue to bill me indefinitely.
Called credit card company and they took care of it for me.

They apparently have seen this many times before.
Here is copy of EMail reply from netzero.
I am also sending a copy of this back to Netzero and contacting my attorney to determine if I am due further compensation for time and aggravation.

Thanks for maintaining this website to uncover fraud and criminal activity.
Luther Hill

*
Dear NetZero Member,

Thanks for taking the time to write to NetZero e-mail support.

NetZero has received your request for a refund on your account, and after careful review of your account history and usage report, it has been determined that your account is not eligible for reimbursement.

For information about our billing and credit policies, you can read our Terms and Conditions at http://www.netzero.com/legal/terms.html

If you have any further questions, feel free to reply to this message and either myself or another support agent will try to help you.

Sincerely,

Vernon Smith
NetZero Customer Care
http://www.netzero.com/support

Answers in 5 minutes or less!
Send a blank e-mail to instantanswers@support.netzero.com for a list of the most commonly asked questions.
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Replied Message

From: "Luther "
To:
Date: Sat, 22 Feb 15:46: 49 -0500
Subject: Billed after cancelling platinum— Ref #[1M2m6DrPqv6W9nb]

Account #807425681
Please credit my mastercard for feb billing of $9.95.
I called and cancelled service about 2-3 months ago and was not billed again until this month.
I now have cable service and have not used your service since calling.
I called the phone billing support and they gave me your Email address. She said she was not authorized to credit me. (Semantha)
Ref #10523003
Please credit my account card for $9.95 and remove my name from future billing.
Thanks for your help.

Replied Message&

Company: Netzero
Country: USA
State: Nationwide
Site: www.netzero.com/support

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