Peoplepc.com
Rude, Do not care, Runaround

I was experencing some DSL trouble after the 30 days they give you to cancel. They had me troublshooting and it took almost two hours, the first time. Finally got it working. About a month later the same problem had started again with the DSL and it took me a hour this time with them assisting me with troubleshooting. Six weeks later it started again and I was furious and informed them I am not spending another minute doing there job for them and to resolve my issue. Of course all I got was the run around after explaining myself over and over each time I spoke with someone. No one helped me, not even the supervisors. I asked for a manager and they told me none was available and I could cancel if I paid the early termination fee. I informed them that was not fair, their system have issues and I am being penalized for it. Why should I have to pay to cancel, if there service was working I would not have to cancel. Well, that went over well. Still either pay the early termination fee or deal with it. Those were my options. So to anyone. Please do not get peoplepc. They are rude and will not cancel your account if it is their fault. I decided to deal with it until May, then I will cancel the account. I just don't have DSL at this time only dial up. I refuse to pay a early termination fee for a issue that is not my fault.

Company: Peoplepc.com
Country: USA
State: Nationwide
Site: peoplepc.com

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