Lord and Taylor
Bug in web discount program

Lord and Taylor was providing 20% off all of the products on line. I had been pleased to purchase a cashmere jacket and also the bill did certainly remove the 20%. Then I received the verification. The 20% wasn't taken. I called customer support. The girl was really ethical and described they'd been having this issue occasionally and he or she'd inform the forces that be and possibly I Would obtain a credit to get a giftcard. NICELY, knowing there is a difficulty, why-don't you repair it? Just how many others were struck by this-but did not recognize there is a pest. Plus they may provide me the 20% in something special card? I actually donot need something special card, I'd like the cost they devoted to.

To include insult to damage, I called back and requested to get a boss. After keeping for all moments, I had been informed the boss was unavailable however the repetition. Left an email on her table and he or she might contact me back. That never occurred. I subsequently delivered a contact and somebody replied stating these were sorry for that mistake also it must consider 3-5 times to fix.

Mistakes occur. But, if you should be likely to maintain the on line company, you've to fix insects when you locate them. This smells only a little just like a fraud in my experience. Should you capture the mistake, we will return the cash. But, should you choosenot, buyer beware. I am disappointed.

Company: Lord and Taylor
Country: USA

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