Paypal
Buyer Protection a scam San Diego

Made a purchase on ebay from China for Gold coins. Mind you I had the 'gut' feeling that this was going to be an issue but followed through because I was 'locked in' by Ebay purchasing guidelines.

Paid with Paypal due to "buyer protection" sense of security.

Coins arrived and all were bottom dollar frauds. Contacted EBAY and Paypal, seller and was requested by Paypal to send back to seller for the refund. Purchase price over $500 return shipping fee over $100. I paid the $100 plus for the return shipping because paypal requested online shipping registration. They failed to state what would later be something important, of delivery confirmation.

Contacted Paypal for 3 months while they sat with my money in 'holding' while the item was being disputed. Ensured that they had the tracking numbers, and they kept changing the "resolved" dates.

Finally Paypal found in favor of the seller, after I had sent the items back, paid the original cost, plus cost of return shipping, because they failed to tell me that USPS doesn't track well once it is out of the US. And that Paypal can't see any delivery to the person showing online, so they found in favor of the seller.

Buyer protection? I followed ALL requested things from paypal. Shipped back in original container, to address listed in resolution page, shipped with an online tracking id #, and still am out nearly $700 with no "buyer protection"

Brought before Better Business Bureau
No action taken due to non purchase of door to door tracking (which I would have paid the extra $20 for this service had I known I needed it!)

Company: Paypal
Country: USA
Site: www.paypal.com

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