AT&T Worldnet Internet Service
Unexpected $1 hourly dial-up fee led to $400 bill after cancellation call

I called to cancel the service because I really didn't use it much anymore. When I called the customer service representative offered to keep my internet email address for $5.60 a month. I thought this would be like hotmail or Yahoo. She then stated that I could have service reactivated when I wanted.

She neglected to tell me that she was not cancelling my dial up modem service and that I would be charged $1 an hour dial up fee. About a month later my cable service computer crashed and I used my old computer that had the dial up service. It worked I thought it had reverted to the old $20 a month plan till I got billed $400 dollars. It is a classic trap. Hard sell a customer into something they do not want.

Don't give them all the details and then continue the service to allow children, and anyone naive enough to trust this company to dial up for $1.00 an hour. I called their billing department located conveniently out of the country in British Columbia where they must have a pool of consciousless desperate people to work for them.

They stated it was my responsibility to know obviously by osmosis that I was to be charged this outrageous fee. I asked well isn't it part of your training to tell the customer all the details of the service agreement. "I can't disclose out training practises sir" yeah no wonder they are out to blatantly defraud.

If anyone knows a way to get at this company that just defrauded me of $400 right before I am about to be deployed to the Persian Gulf and everyone knows that the military reserve pay sucks, I would like to know.

Company: AT&T Worldnet Internet Service
Country: USA
State: New Jersey
City: Morristown
ZIP: 07962
Address: P.O. Box 1423
Phone: 8004001447

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