AT&T
Hold time of 164 minutes to cancel dial-up service

I have now been on hold for 164 minutes waiting for an AT&T customer service rep to answer so I could discontinue my dial up internet service. During this time I talked to a customer service rep who was very nice and helpful for about 7 minutes about my phone service, she told me she would have to transfer me to another department that handled dial up internet service and I have been on hold the entire time waiting on someone to answer. Is this not ridiculous, how long should a customer have to be on hold? I don't think their dial-up internet service department would be that busy, if it is, someone could at least pick up and let you know they will be with you asap.

Company: AT&T
Country: USA

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