Qwest
Cancelled Circuit Order Within Grace Period but Billed $660 Tariff

Our company contacted Qwest to have a circuit installed for our Internet Provider Services we provide. Signed a contract that gave a 30 day "grace period". Cancelled order within 15 days of contract signing before date and installation of circuit was to take place and Qwest tells me I will still owe $660 for a "tariff" charge. Why should I have to pay for something that wasn't even installed yet? All I had been given was a "speculative" date that they were shooting for the installation to take place (which was another week away from the date I initially cancelled the order)?

When I refused to pay for a service that wasn't even installed yet, they then claimed they will assess the $660 tariff charge to our business phone bill. I pay Qwest dearly each month for several business lines we currently have at our location and have paid dearly in the past to them for their services. I am currently looking into other options (such as going with a wireless phone carrier) to completely get away from them for our business phone needs.

Company: Qwest
Country: USA
Site: qwest.com

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