Best Buy
Sold laptop with 6-cell battery instead of requested 9-cell

I am disappointed and very unhappy with the way the Best Buy store person - I should say 'cheated' me into buying a Dell laptop of 6 cell lithium ion batteries when all the while I kept asking for a 9 cell lithium ion.
I have come in new here to the US and to Atlanta and had visited the store with the help of a colleague since I do not have a car yet.

I had made the purchase in a hurry for my wife and it was unfortunate that I could not check the specs on the box immediately after the purchase. When I called in Best Buy to report about the same - I some how found them to be totally callous and dis-regarding of a customer issue - in spite of me telling them that it was not easy for me to drop in to the store.

Not just that when I spoke to the general manager - he seemed like some one who did not want to believe me... When I ask over the phone of how he can compensate me - he tells me that I would have to pay a 15 % re-stocking fee if I wanted to return the product, and anything else could be done or discussed only if I visit the store -

Are we saying the issues can be resolved only if I visit the store??? Even if this has tro cdome at such an inconvenience... - So far as I am concerned - not only should I be compensated for the cheating done - I should get a laptop with the 9 cell lithium ion - which I was told by the store person... I asked him at least 5-7 times on that...

It is unfortunate that these people find such new customers like me to fool around and to create more sales...

Best Buy really is 3rd rate - and I feel like they should be sued for the same.

Company: Best Buy
Country: USA
State: Georgia
City: Atlanta
Address: Smyrna

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