Systran / Digital River
Systran, Digital River This company made promises that they didn't keep and is unreponsive rip-off

On Sept. 2 I ordered a language translating program online, and paid with a credit card. It downloaded but would not install on my Windows XP system.

I contacted the "customer support" tech and was told that they were having a problem with this and that in three days a patch would be available to download that would fix it.

To make a very long story short, after multiple e-mails and three weeks with no fix, I asked for my money back. I was e-mailed that it would take 5-7 days to credit my card.

Well, TWO complete billing cycles later I still have not been credited, I have spent over 20 minutes on two occasions on hold, (on my dime! They don't provide a toll free number) waiting for help and no one ever answers, just that DAMN recording, you all know the one, "your call is important to us..."

I don't expect they will ever respond and I will NEVER order anything online again. This was a huge hassle, and this company STINKS!

Lois
Alb., New Mexico

Company: Systran / Digital River
Country: USA
State: Minnesota
City: Eden Prarie
Address: 9625 West 76th St. Ste 150
Phone: 9526465000

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