Digital River
Double Billing

On my credit card statement I was double billed for PC Tools by Digital River, charging me 29.95 twice on the same day. PC Tools was able to credit me back for the subscription since I no longer needed it and gave me the phone number to Digital River 1-800-406-4966 to contact them about the second billing. The representative for Digital River, a woman named Jac, denied it was a double charge stating it was a authorization only, even though I had the credit statement in front of me.

I contacted my credit card company who confirmed the double billing and filed a Case Dispute against Digital River.

Upon calling them back, another Rep still denied the double charge. I told him I had filed a Case Dispute Against their company. Suddenly he wanted me to Fax my statement to him. No way was I sending them personal financial information, gave him the dispute number to give to his so called 'Escalation Department'.

I plan on filing with the better business bureau against them as well.

Company: Digital River
Country: USA

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