Vonage
Misrepresents extensions of "free trial" that are not risk free, then charge fees to cancel

I signed up for Vonage for what was to be a first month free and otherwise 60 days free trial. 2 Complaints:

1. I was supposed ot get a fax line or second line with the service. Never did.

2. And this is the BIG complaint. Before the 60 day free trial period was up I called to cancel. The customer service rep (all of whom I have ever dealt with are overseas idiots in my judgment and opinion) promised me an additional 2 months free to continue "trying" vonage.

America On Line has done this many many times for me over the past 10 years when I would try the free trial for 90 days and call to cancel (i.E. They would extend the free trial period without obligation - many times more than once before I would cancel).

So naturally the way it was extended, being much like AOL, I accepted. After that when I tried to cancel (3 different times), I was told that I was indeed given the free extra months, but that it was not without obligation since my 2 month extension took me past the risk free 60 days and I had a contract where I agreed to pay almost $200 in fees to cancel after 60 days!

The second guy I spoke with was just a regular person answering phones at their number and was so arrogant that when I asked to speak to a superviser he said "We are all management here and have equal power and this is what they will tell you. So if you want to talk with someone else you can hang up and call the same number"! This of course was not true as I found out the 3rd time I called and got a superviser who also insisted that the free months they gave me to induce me to stay did take me into the contract period where there were penalties to cancel.

BEWARE - Vonage will lure you to go beyond the 60 days risk free trial period with free months that are not risk free!

P.S. They also did charge me during one of the alleged free months some oddball amount.

Company: Vonage
Country: USA
State: New Jersey
City: Holmdel
Site: vonage.com

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