AT&T
Told eligible for $130 rebates, then denied and service set up wrongly

I ordered this service after being told I was eligible for their $130 rebates, one of which was for a modem they forced me to buy. After waiting a week for my service to be turned on, I saw that I was receiving no service on the activation date. I spent about 2 hours on the phone, and about the same on chat with so called customer service people, who were very polite, but knew little. A tech was supposed to call me the next day, after running a phone line check.

No call, so I call them, they send someone out, and it turns out they turned on service to the wrong address.

They cancel my order, and issue a new one to me. Just on a hunch, I make one more call to their number, and ask about the rebates I was promised, and they finally inform me, after the activation date, that I am not eligible for any rebates. I cancel the entire thing, and send back their modem and installation package. Today, I called to make sure the service was turned off, guess what, it's not! I cancel again, not knowing what to do to make sure I won't be billed for anything. The reason for all their bungling, they say, is because of the fact I don't have phone service with them, which I made completely clear several times to the sales person. No problem, they said. This has been a nightmare!

Company: AT&T
Country: USA
Site: att.com

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