Microsoft X Box 360 Live
Issued unauthorized charge to my credit card then refuses to refund money

Microsoft has issued a unauthorized charge to my credit card and refuses to refund our money after being held on the phone for over half an hour by poor English speaking representatives. They said that when we bought the one month subscription in Jan that we agreed to "terms of service" to have our c.C. Billed monthly which we absolutely did NOT I saw my husband authorize that charge for a ONE MONTH ONLY subscription to Live.

Yet we didn't get a charge for February so it seems they are lying to cover themselves. It doesn't make sense, but I reported my card lost or stolen so they can't issue any more charges and I am disputing the charge with my c.C. Company.

Anyway, the representative was extremely rude to me, kept saying "Know this, you will NOT get your money back".

I asked to speak to someone over him, and he said I was talking to someone as high up as I could. When I asked for a reference number for the conversation I had with him, he gave me the number the previous representative gave me, I addressed this and he would not give me a new number.

Company: Microsoft X Box 360 Live
Country: USA
State: Washington
City: Redmond
Address: 1 Microsoft Way
Phone: 8004699269

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