Charter Communications
Charter ripoff—rate hikes, mystery service calls, poor service, worse customer service

Charter Communications, Clarksville TN. Anyone else have problems with these jokers? I've had their services for nearly 3 years now, and when I deployed to Iraq, they DOUBLED my cable/internet fees, explaining over and over that I was under some sort of promotion. OK, I can deal with that. I've experienced two rate hikes during a 15-month tour to Iraq. I can even deal with that. What I can't handle is the fact that I set the account up for auto-payment from my debit card, and after 13 months, they quit charging my card, then added late-payment fees because THEIR system failed to charge my account. After spending 45 minutes on the phone from IRAQ (their system kept hanging up on me when they attempted to transfer my call), I was finally able to get through to a representative that explained to me that not only was I liable for the $5 late payment fee, but I was also going to have to pay a $30-something fee to have my services turned back on. So a huge storm blows through Tennessee and ALL the cable/internet/phone providers are having issues with their services. My wife was without internet for over a week. After calling and complaining multiple times, they explained that they were doing their best to restore service, and that they were going to adjust my bill for the days we had no communications. Got my bill yesterday, lo and behold, they charged me $70 for service calls to fix their own lines! They never entered my house except to verify the service was working. So now I waste another hour of my precious phone time calling and getting hung up on before I finally talk to a manager (Robert) who immediately removes the $70 in service calls from the bill, but does nothing for the 'adjustment' we were promised for the lack of service. He also added my wife's name to the account so we wouldn't have any more problems with her trying to access the account. Mysteriously, my wife had no internet service this morning when she woke up, and Charter now swears that it somehow has something to do with my home network, which has been functioning fine since I installed it 14 months ago... Hmmmm... Makes me wonder. Charter has been steadily ripping people off with mystery rate hikes and unannounced charges in the hopes that the customers will just pay the bill. NOT ME! I redeploy in 40 days and am immediately shutting Charter off. Way to go, especially when Charter is steadily losing customers to Clarksville Department of Electricity. Moral of the story: watch your bills! Call and complain about every little charge they try to tack on!!

Company: Charter Communications
Country: USA
State: Tennessee
City: Clarksville
Site: www.charter.com

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