Charter Communications
Charter states they bill monthly but demands payment at 3 weeks of service

After comparing internet service providers in my area (the pickings are mighty slim), I chose Charter Communications as my provider. The installer came 24 December (yes, that's right, he was working on Christmas Eve) and set up my internet. On the 28 December, I received a bill from Charter Communications requesting payment for a month's services on 17 January or added late fees would be charged. (Do note that if you pay by phone, there is a $1.99 added fee so this requires you to make sure that your payment is in even earlier. I always send in my payments 7 days from time it is due so logically, I've withdrew funds with only 16 days worth of "monthly service." Of course I concede, by sending my funds 7 days early to hopefully guarantee the USPS delivers it on time to their billing offices, this is my financial problem, not theirs...)

Now, when I do my math, there were 6 days in December and 17 in January, totaling 22 days that I had Charter service. I contracted for a month's worth of service, yet Charter is clearly skimming off 8-9 days of service they did not provide in the "monthly contract."
Query: "Is Charter Communications routinely cheating new customers out of days within a contracted month on a regular basis?" If so, do the math. They are taking in millions of dollars each year without providing service they have contracted with the customer to provide.

Company: Charter Communications
Country: USA
Address: St Louis, Missouri
Site: charter.com

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