Charter Communications
Poor service

I have had nothing but problems with charter. Over the last 2 weeks I have had my cable and internet turned off 5 times due to a mistake made by charter. Each time I call to have it reconnected I spend about an hour on the phone trying to explain the mistake charter made.in the end, they realize that they credited my payment to someone else's account and write a note in their system to "resolve" the error and tell me that everything is fixed and I should have no more problems. Then 3 days later my cable and internet are turned off again. This has happened 5 times over the last 2 weeks and each time they tell me it is "resolved". I have spoken with multiple representatives, including supervisors and the complaints department. I spend an hour explaining the situation and fighting them to remove late fees, etc from my account. Right now I am looking into satellite tv. I will NEVER return to charter for cable and internet service.

Company: Charter Communications
Country: USA
State: California
City: Paso Robles

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