Earthlink DSL
Terrible service!

Topic: Earthlink DSL web and telephone support *Earthlink is responsible of unjust business methods: Earthlink misrepresents the capability to supply superior speed (or any pace) access to the internet.

-Offers insufficient web and phone support. The Web support was sporadic at-best. The phone went after I needed it many. The final 8 weeks, the web was often non existent.

-Technical Assistance is deceptive and ineffective: they WOn't direct me to mac assistance; impose newcomers troubleshooting despite the fact that anything continues to be attempted often; move to another person who can’t assist which means you need to begin once again; state “that division is closed” to have gone you for that evening; place you on-hold and possibly hang up the phone or never return.

-After I attempt to cancel my consideration (quit spending money on low-support) client service will not work: state they can’t stop; attempt to speak me from it; WOn't move to some supervisor or boss or move to some individual who promises to be always a boss but can’t do anything more; move to other people simply to eliminate you; jeopardize ridiculous termination costs; set you on final store. Earthlink alternates between threatening a $150 for eliminating something they don't supply and declining to stop my low-support agreement. I had been compelled to stop my charge card and have Comcast to consider the phone point. I've attempted to stop my support for around a few months. The final test was 2/4. I'm creating a conventional termination/issue notice to 16 Earthlink authorities on 2/14.

1. Cancel Account.

2. Please send confirmation number.

3. Ship Earthlink provided return delivery address to come back gear.

4. Don't impose termination charges. (Earthlink smashed agreement by not supplying support.)

Company: Earthlink DSL
Country: USA
State: Georgia
City: Atlanta
Site: earthlink.net

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