Microsoft
Corporation Wide-scale ripoff no refund when X-Box games do not work

This is a wide-scale consumer ripoff and Microsoft is a big part of it.

When a consumer buys a video game, CD, DVD of software disc and it does not work, or the content just plain sucks, then the company who sold and/or manufactured the product refuses to give the consumer a refund after the product is opened. But the consumer did not know that it does not work, or it sucks, until after opening the packaging to try the product out?

In this case, on 10-13-07, I purchased the video game Destroy All Humans 2 ("DAH 2") for my son. He has Destroy All Humans (the first one) and it works on his X-Box 360. It turns out that DAH 2 is not "backwards compatible" and does not work on the 360. The retailer TOYS R US refused to give a refund.

On 10-14-07, I called Microsoft at (800) 4MY-XBOX two times for a total of 73 minutes. My question was: It appears that DAH 2 is not backwards-compatible for the 360. I received no notice of this before opening the packaging. What, if anything, will Microsoft do?

The inept customer service reps refused to look on their list to see if the game was backwards-compatible. They instead asked multiple irrelevant questions and wanted me to perform "troubleshooting" of my X-Box. After wasting much of my time, the Microsoft response was: You should sell the game to a friend.

Why does the packaging of the X-BOX 360, and video games, not clearly state that many X-BOX games do not work on the 360? Why is a refund not given for a product that does not work? (Or in some cases it just plain SUCKS and the consumer does not want it).

Company: Microsoft
Country: USA
State: Washington
City: Redmond
Address: One Microsoft Way

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