Yahoo! Voice
Phone Number Turned Off Over Missed $2.99 Monthly Payment

Yahoo Voice automatically charges my debit card $2.99 (yes, 3 bucks) a month for my phone number and incoming calls. I have had funds on that card. On the day they tried to bill me, they had a problem, yet another company's payment went through just fine. Payments and deposits all month were fine, but not Yahoo's.

All this month I got emails saying they could not get payment, yet when I scoured their website and called them, I could not make a payment, as they do not let you; it is only done automatically by a system that apparently is flawed.

Today they turned off my phone number and then took $2.99 for August, but not September, which is due to be taken today. (I have a small child in the house, and I need my number working!) Why they did not take it at any other time last month, who knows?

So they do not take September's three bucks, and they will not reactivate the phone. I used their online support chat for an hour and got nowhere. I called their billing, customer service and corporate office lines (corporate three times), and even sent them my card statement, which proved that funds were available then and now and that they took money at 7:59:18 this morning. Yet I got nowhere or was shuffled to someone's voicemail.

I need my phone. They refuse to collect their $3, which is due today, never mind the grace period, and they refuse to reactivate it. One person mentioned that I would have to wait a month! All because they could not collect a measly $3 that was available and still is. And apparently they can collect it, as they did this morning for last month's. On a side note, I have emailed them about service problems and bad calls, yet I never received a response or credit for bad calls (when it eventually connects, and I have a 10mps line, by the way). All I want is for them to take their three lousy bucks and turn my number back on immediately, as it never should have been deactivated. I also should get some form of token credit for my several hours of time wasted on this issue, my enormous frustration, the calls missed and the dollars lost, as nobody can call me now. Not to mention that my daughter started school today, and what if there is a problem?

If this is not fixed today, I will file a lawsuit (hopefully a class action), advertise competitors, alert my millions of subscribers and become a Google affiliate. All I want is for them to properly collect their $3 and provide decent service.

Beware, people!

Company: Yahoo! Voice
Country: USA

  <     >