Twx Aol
Fraudulent Billing, charged my credit card for AOL Music Now and I never signed up for it! Ripoff Smithville Missouri

AOL charged my husband's credit card for AOL Music Now begining June 22nd until April 24th when I caught it. Part husband's fault for not checking his credit card statement closely.in March, Aol sold Nabster their Aol Music Now accounts.

My husband did notice Nabster on the billing statement. Called them and found out they aquired all the accounts from Aol Music Now. I cancelled with Nabster immediately then called Aol to find out how this happened. They claimed we must have hit yes on a pop up ad and then filled out 5 pages of information including credit card info.

I argued with them and told them this didn't happen on our end. I told them to look and they could see we have never used it because for one, we didn't know we had the service since we were not the ones to sign up for it. They credited us 2 months but said according to their policy it is to late for us to receive the other months. That is somewhat our fault for not looking closer to charges on our credit card. But they did fradulently charge my credit card without authorzation.

I have been tring to get my money back since April 24th. I was told by employee named Elaine that she would send report to a committee who would make the dicision as to weather or not to refund my money and that they would email me with their decision with in 24 to 48 hours from that point (April 24) and if they decided to credit my card back that it would take 7 to 10 business days. When I didn't get an email, I called back and spoke to Betty on April 27. She said my dispute was approved and they should credit my card with in a few days.

I waited until May 2nd, and it still wasn't credited back. So I called again on May 2, talked to Michael and he confirmed dispute was approved, and said it should be in my account by May 3rd or 4th. I also received an email this time stating as follows:

Ticket - 267989 has been updated.

Dear rislen,

The refund you requested is being processed. Please allow seven to ten day for the refund to appear on your records. Your AOL Music Now account was transferred to Napster on Mar. 15. Please contact Napster to cancel your service. I am sorry, but AOL is not able to help with technical issues with the Napster music service. If you have an issue with your password,
you may call AOL Member Services at 1-800-827-6364. For other issues, please go to http://www.napster.com for service.

Best regards,
William
AOL Premium Services Customer Service
https://tickettracker.netscape.com/tickettracker/externaluserticketedit? Ticketid=267989I

I waited and kept checking my credit card account and it is still not there. I called again May 4th, and was transfered to several different people and I called several different numbers tring to get to someone that knew about this.

I talked to 8 different people before I found one that would help me. She said the report was never filed and that she would do so but didn't know if they will credit my card or not. She said it will take 7 to 10 business days yet again. I asked why I have to wait longer. She said so they could investigate to see if I used the service. I told her they have had plenty of time to do that already.

But I guess I will have to wait till probably the 18th of May to see what happens. I'm guessing either nothing will happen or they will decide not to refund money they charged me for a service I didn't authorize.

Company: Twx Aol
Country: USA
State: Nationwide
Site: aol.com

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