Yahoo Music
Charged Double Price for Renewal With No Notice or Refund

I originally signed up for 1 year of the Yahoo Music song-sharing service for $60 per year on my Capital One credit card. During this time I moved to California, attempted to cancel this credit card, and lost track of this account. Yahoo Music then charged me for another year of this service (phone number 800-318-0631) at twice the original price, or $119.88, for another year of service, with no prior notification to me. When I called to request a refund, since I no longer wanted the service and did not agree to pay twice the original price, they refused to refund my account.

They only agreed to downgrade my account from sharing music to only listening to music on my PC for $60 per year, with an additional $1 per CD burned. This downgraded service would be of no use to me, since I could no longer share songs on my MP3 player. When I called Yahoo Music (1-800-318-0631), they said it was company policy not to refund customers, even if they change their price without prior notification. I believe their business practice is deceitful, and I would appreciate your assistance in this matter.

Company: Yahoo Music
Country: USA
State: California
City: Sunnyvale
Address: 701 First Avenue
Phone: 8003180631

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