HughesNet
FAP Fair Access Policy Anything but Fair!

Living in a rural area, my options for receiving high speed internet access are few. Dial-up is excruciatingly slow and our local wireless provider's up time is horrendous. For this reason I became a HughesNet customer. I have no complaints about the quality of service and monthly rates are roughly comparable to cable and DSL available to those who can receive those services in the area.

HughesNet's Fair Access Policy is anything BUT fair. It smacks of mass punishment. All users suffer because of the actions of a few.By that, I mean those who circumvent the intent and sell or otherwise provide a signal to their neighbors.

The standard home subscriber is limited to 200mb of traffic per 24 hour period. With streaming audio, video, antivirus updates, software updates, etc., the 200mb limit is woefully inadequate. Additionally, I have no real control over someone attaching a large photo or video to an email I might receive.

I am perfectly understanding of the reasoning behind HughesNet's FAP, but in this day and age of the internet, 200mb is archaic. If HughesNet is going to continue to utilize a FAP, they need to to increase the lowest tier of traffic to at least 500mb per day, or else find another way to identify and deal with offenders.

Company: HughesNet
Country: USA
Site: hughes.net

  <     >