Web.com - Interland.com
Deceitful and fraudulent billing practices. Poor refund practices

On or around December 16th Web.com billed my credit card for $95.40. The company web.com did not send an invoice or any notification that they were planning to bill my credit card. Nor did the company web.com send to me a receipt or indication that they had billed my credit card. It was approximately 10 days later (Dec/28th/06) when I checked my credit card account and noticed this unauthorized charge. I immediately contacted web.com and after 50 minutes on the phone web.com was able to explain that they had charged my credit card and that they would issue a refund after I made an online request for a refund. I made the online request while still on the phone with the web.com agent.

Later that same day (December 28th), I was notified that I was to receive a refund of $87.45 which is not a full refund. Again I inquired as to why and 15 minutes later I was told that per web.com's cancellation policy, I was being billed for one month's service. Hello! I did not ask for any service.

Resolution: I am asking that my full refund be returned, that the remaining $7.95 be credited back to my credit card.

Companies simply cannot do this. They can t bill people without authorization and then make partial refunds for services that were not requested or authorized in the first place.

I have attempted to reach Makel Carr on two occasions to resolve this. To date she has not returned a single call. Her number is 404.260.2477

Company responded to the filed BBB?
After researching your compliant and logging into your account. I found that the option 'automatic payment' is clicked and this gives us the authorization to charge your credit card for services on an open/active account. This has not changed for the almost 2 years that you've had this account. The full refund is still denied. We will refund $87.45. Also in response to your attempts to contact Makele, the number you have is the main Web.com number. I am sure that had she gotten your messages she would have returned any and all calls. Thank you. Executive Response Department

Company: Web.com - Interland.com
Country: USA
State: Georgia
City: Atlanta
Address: 303 Peachtree Center Avenue, 5th Floor
Phone: 4042602477

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