FWM Laboratories
Unauthorized billing

On 3/23/09 while I was out of town on vacation in Florida I saw an offer for a free 30 day trial of ACAI Berry Detox, plus shipping. I looked over the entire site and on the payment page for the trial offer it said I had a 'RISK FREE 30-Day Money Back Guarantee' if I was not completely happy. I did not return home until 3/30/09 and did not receive the product until I returned home. I had pre-scheduled surgery on 4/9/09 and I was unable to start using the product to begin to evaluate it until 4/18/09. I noticed on my credit card bill that I used for payment of the shipping charges that I had been billed $87.13 on 4/7/09 for this product! This charge to my credit card account was made BEFORE I could have reasonably had any opportunity for my 14 day evaluation, and certainly before my 30 day RISK FREE period had expired!

I called them on 4/20/09 and immediately canceled my account, and requested a credit back to my credit card for the $87.13 charged to the account on 4/7/09. The person I spoke with indicated that he would put in a request for a refund, but could not 'guarantee' I would receive one. I asked to speak with his supervisor, but he said the refunds were handled by the 'refund department' and I could call back and speak with them in about 3 days to check on the status of the refund. I advised him to make a notation to my account that I did not agree to this charge and I was demanding a full refund and, if that did not occur, I was disputing this charge with my credit card company. This place is a complete scam and I would urge others not to use their product. Their advertising regarding responsibility for future payments is misleading and is open to several interpretations. Obviously, they chose the 'interpretation' that was most advantageous to them!!

Company: FWM Laboratories
Country: USA

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